SUPPLEMENTARY PAYMENT TERMS, CONDITIONS OF USE, AND REFUNDS
3StepDivorce (“we”, “us”, or “our”) strives to provide customers who have purchased our products and services (“you” or “your”) a seamless and supportive product during the difficult divorce process. If you decide not to proceed with the product, we can issue you a refund within 30 days of the date of purchase, subject to certain limitations detailed below. Please contact us through email ([email protected]) or phone (1-888-665-6782) to get this process started.
In the event that the documents generated through our service are rejected by the court due to a defect in the documents, and you are no longer able to get your divorce, you will be provided a refund no greater than the amount of the purchase price for the products and/or services. Refunds shall only be granted when notification is provided to us through one of the contact methods above within 30 days from the date of receiving rejection. Verification of any denial of acceptance or a rejection notice from the court may be requested.
The 3StepDivorce online divorce products are comprehensive tools that rely on a significant amount of research, in order to allow you to understand the divorce process better. We provide information about the forms and divorce process, in addition to generating your documents for divorce. Due to the nature of the above, once you have accessed your portal after purchasing any of our products or services, we will be unable to provide a refund. If you have not accessed your portal, documents, instructions, or other offerings, a refund is available within 30 days from the date of purchase.
Please note that cooperation and signatures by each spouse is not guaranteed. It is your responsibility to properly follow instructions and file the documents. In the case of a spouse refusing to cooperate in the divorce process, 3StepDivorce will not provide refunds for services or incurred fees.
Additionally, it is your responsibility to ensure that your documents are completed accurately and filed in a timely manner to prevent court rejections or complications due to incorrect or outdated information, or missed court deadlines. We will not provide any refunds if you do not meet these responsibilities, or if your documents are rejected by the court for being incomplete, inaccurate, or not filed on time.
We care greatly about your experience with our products and will take the time and opportunity to assist you should you have difficulty using our service. We provide email ([email protected]) and phone product support (1-888-665-6782). All refund requests are reviewed individually.
Installment Payment Options
If you have chosen an installment payments option you have authorized us to charge the credit or debit card you provided on a monthly basis until the amount for our products and services has been paid in full. If we are unable to collect a payment from you, we have the right to suspend your account, which may also result in a suspension of filing activity. Delays in payment may impact our ability to resume filing activity even after collection of delayed payment occurs, and refunds will not be issued in the event we cannot continue filing on your behalf due to a delay in payment. In order to receive your products and services, installment payments must be made on time. We reserve the right to collect on any unpaid fees through an independent collection agency.
You are responsible for communicating any credit or debit card updates to us if payments are owed. If your credit or debit card is declined for a monthly installment payment, we reserve the right to continue to periodically attempt to charge that credit or debit card until it is successfully charged the appropriate overdue amount unless a new credit or debit card is provided for the monthly installment payment(s).
Last Updated: December 6, 2023